Relationship and Resource Management in Operations

Relationship and Resource Management in Operations

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Successful operations teams are built on talented resource and effective management. This study aims to show in practical terms the importance of the business relationships with internal and external counterparts. The authors demonstrate how things can go wrong and what causes the situation. They also examine the need to instill cultures in the team focusing on client service, risk and cost effectiveness. The text covers, via practical examples, the kind of scenario managers or supervisors might face in their role and shows what decisions could and should be made. Critical relationship management issues are also dealt with, and solutions examined.The text covers, via practical examples, the kind of scenario managers or supervisors might face in their role and shows what decisions could and should be made.


Title:Relationship and Resource Management in Operations
Author: David Loader
Publisher:Butterworth-Heinemann - 2002
ISBN-13:

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